Track My Order
Every Kubz order ships with tracking. Here are the two ways to see yours.
Sign in to your account
Your account holds every order you have placed, with live tracking. There is no password — we email you a six-digit code.
Check your email
Your dispatch email carries a direct tracking link. Search your inbox for Kubz — and look in your spam folder.
What each status means
- Order placed. We have your order and your payment. Nothing has left us yet.
- Preparing. Your trays are being packed. Tracking exists but has not moved.
- On its way. The carrier has your parcel. The tracking link updates from here.
- Delivered. Left with you, a neighbour or in a safe place — the carrier says where.
Tracking has not moved
Carriers sometimes scan a parcel only at the depot. If nothing has changed for five working days, email contact@kubzfood.com with your order number and we will chase it.
Still stuck?
Email contact@kubzfood.com. Include your order number — it starts with #, and it is in your confirmation email.