Returns & Refunds

Last updated: 21 September 2026

30 days to change your mind

If your trays are not right for you, send them back within 30 days of delivery for a full refund. No reason needed.

What we can accept

• Trays and lids in resaleable condition, with their packaging.
• Trays you have inspected the way you would in a shop.

We may reduce your refund to reflect a loss in value if the trays have been used for food, frozen, or washed. Hygiene matters here: a tray that has held food cannot be resold.

How to start a return

• Email contact@kubzfood.com with your order number and which trays you are returning.
• We reply within two working days with return instructions.
• Pack the trays with their lids and send the parcel to the address we give you.

Return address: [TO BE COMPLETED]

Your refund

We refund to your original payment method within 14 days of receiving the trays back, or of you proving you sent them — whichever is sooner. We refund the standard delivery you paid; if you chose a faster option, we refund the standard rate.

Faulty or damaged on arrival

Tell us within 30 days and send a photograph. We replace or refund in full, including delivery both ways. This is separate from the 30-day change-of-mind window and does not affect your rights under the Consumer Rights Act 2015.

International returns

Outside the UK, return postage is yours to pay unless the trays are faulty. Mark the parcel clearly as a return so it is not charged duty on the way back.

Your statutory rights

Nothing here reduces your legal right, as a UK or EU consumer, to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Our 30-day policy is offered on top of it.